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Archive for February, 2009

Adam Gets Action

 

Atlanta's Water Woes

Atlanta's Water Woes

I’VE BEEN TOLD BY MY BOSS THAT ‘ADAM GETS ACTION’ WHEN IT COMES TO ATLANTA’S WATER WOES.  DURING THE PAST TWO MONTHS, I’VE MADE IT MY MISSION TO HELP FRUSTRATED WATER CUSTOMERS GET ANSWERS FROM THE CITIES WATER DEPARTMENT ABOUT OUTRAGEOUS BILLS.

 

 

ON JANUARY 14THPHILIP CLINKSCALES TOLD US HE RECEIVED A WATER BILL FOR MORE THAN 12-HUNDRED DOLLARS FOR ONE MONTH OF SERVICE.  CLINKSCALES SAYS THE CITY CALCULATED THAT HE USED 85-THOUSAND GALLONS OF WATER WHICH HE SAYS IS ENOUGH TO FILL UP FOUR SWIMMING POOLS.  CBS ATLANTA TRIED TO SPEAK WITH WATER COMMISSIONER ROB HUNTER ABOUT IT, BUT IT WAS UNAVAILABLE.  HOWEVER, THE WATER DEPARTMENT ADJUSTED CLINKSCALES BILL AND CREDITED NEARLY 800-DOLLARS BACK TO HIS ACCOUNT ONLY AFTER CBS ATLANTA AIRED HIS STORY. 

ON JANUARY 21STGINDA YOUNG TOLD US THE WATER DEPARTMENT ACTUALLY OWED HER MONEY.  SHE MOVED OUT OF HER ATLANTA HOME AND THE CITY NEVER RETURNED HER 58-DOLLAR DEPOSIT.  YOUNG SAYS SHE WAS TOLD SHE WOULD RECEIVE IT WITHIN 10-WEEKS, HOWEVER 8-MONTHS LATER… STILL NO CHECK…. THAT IS UNTIL CBS ATLANTA AIRED HER STORY.  LAST WEEK GINDA YOUNG RECEIVED A CHECK FOR 58-DOLLARS AFTER CBS ATLANTA NEWS QUESTIONED THE WATER DEPARTMENT ABOUT HER CHECK.

 

ON FEBRUARY 2NDKATHERINE PRITCHARD TOLD US SHE RECEIVED A BILL FOR MORE THAN 6-HUNDRED DOLLARS.  SHE SAYS SHE COMPLAINED TO THE WATER DEPARTMENT AND DIDN’T HEAR BACK FROM THEM WITHIN A WEEK EVEN THOUGH COMMISSIONER ROB HUNTER STATED IN HIS NEWS CONFERENCE ON JANUARY 28TH THAT EVERYBODY IS CONTACTED WITH A RESOLUTION WITH IN A WEEK.”   ATLANTA’S WATER DEPARTMENT GAVE PRITCHARD HER MONEY BACK AFTER CBS ATLANTA AIRED HER STORY.  THEY SAID THEY BURIED HER METER WHILE DOING SEWER REPAIRS AND THEY HAD BEEN ESTIMATING HER METER USAGE FOR NEARLY FOUR YEARS.

 

ALSO IN FEBRUARY CAROLYN ELLIS RECEIVED A BILL FOR MORE THAN $880.  SHE TRIED TO GET HELP FROM THE WATER DEPARTMENT FOR WEEKS TO NO AVAIL.  SO CBS ATLANTA NEWS REPORTED ON HER PROBLEM AND THE WATER DEPARTMENT DECIDED TO CREDIT HER ACCOUNT BACK THE SAME DAY.  SHE RECEIVED MORE THAN $200 BACK AND THEY ALSO GAVE HER A ZERO ACCOUNT BALANCE.

 

ON FEBRUARY 6TH BART OSBORNE TOLD US HE RECEIVED A BILL FOR 578-DOLLARS.  HE SAYS HIS BILL SPIKED IN SEPTEMBER OF LAST YEAR FOR NO APPARENT REASON SO HE DISPUTED THE CHARGES AND WAS TOLD TO PAY HIS AVERAGE MONTHLY AMOUNT FOR WATER.  DESPITE DOING THAT, HE STILL RECEIVED A FINAL DEMAND FOR PAYMENT.  HIS RECORDS SHOW THAT THE CITY WANTED HIM TO PAY MORE THAN 570-DOLLARS EVEN THOUGH HE ONLY OWED 470-DOLLARS ACCORDING TO HIS BILL.  ONCE AGAIN, THE WATER DEPARTMENT CREDITED OSBORNE’S BILL BY NEARLY 400-DOLLARS AFTER OUR REPORT AIRED.

 

ON FEBRUARY 9TH, BARBARA JACOB TOLD US HOW SHE RECEIVED A BILL FOR MORE THAN 15-HUNDRED DOLLARS.  SHE SAID THAT BILL CAME AFTER 9-MONTHS OF NOT RECEIVING A BILL AT ALL.  AFTER OUR STORY AIRED… ATLANTA’S WATER DEPARTMENT CREDITED NEARLY 950-DOLLARS BACK TO JACOB’S ACCOUNT. 

 

ON FEBRUARY 11TH RONALD WEIR QUESTIONED HIS METER AFTER HE RECEIVED 3-STRAIGHT BILLS FOR OVER 1-THOUSAND DOLLARS.  HE TOLD US WATER HAD BEEN RUNNING DOWN HIS STREET FOR SEVEN MONTHS.  WEIR SAID HE CONTACTED THE CITY AND THEY TOLD HIM IT WAS HIS LEAK AND THAT’S EXACTLY WHAT THEY TOLD US WHEN WE CONTACTED THE CITY.  WEIR EVEN HIRED A PLUMBING INSPECTOR TO CHECK HIS PROPERTY FOR LEAKS.  200-DOLLARS LATER THE INSPECTION REPORT SHOWED THEIR WERE NO LEAKS AND IT SAID THE CITY NEEDED TO CHECK THEIR MAIN WATER LINE.  WELL AFTER OUR STORY AIRED THE WATER DEPARTMENT FINALLY PATCHED UP THE LEAK WHICH THEY ADMITTED WAS COMING FROM THE MAIN WATER LINE. 

 

ON FEBRUARY 16TH REPRESENTATIVE TOMMY SMITH CALLS A PUBLIC HEARING ON ATLANTA’S WATER PROBLEMS AFTER WATCHING CBS ATLANTA’S CONTINUOUS COVERAGE ON THE ISSUE. 

 

ON FEBRUARY 17TH REPRESENTATIVE TOMMY SMITH CONTACTED CBS ATLANTA NEWS TO LET US KNOW THAT OUR REPORTING SAVED THE STATE OF GEORGIA NEARLY ONE MILLION DOLLARS.  THE GEORGIA BUILDING AUTHORITY SAID ATLANTA’S WATER DEPARTMENT HAD BEEN OVER BILLING THEM FOR MONTHS BECAUSE OF A SOFTWARE GLITCH.  THE STATE IS EXPECTED TO RECEIVE $800,000 FROM ATLANTA’S WATER DEPARTMENT.

 

I WILL CONTINUE TO REPORT ON YOUR WATER WOES UNTIL ATLANTA’S WATER DEPARTMENT RESOLVES ALL OF THEIR PROBLEMS.

 

Adam Murphy

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